Refund policy

Xmark Outdoors Return & Refund Policy

Your satisfaction matters to us.

At Xmark Outdoors, we want you to feel confident shopping for fishing tackle, outdoor gear, and accessories. If you’re not satisfied with your purchase, we’re here to help.

30-Day Return Policy

We accept returns on eligible merchandise within 30 days of the original purchase date.

To qualify for a return:

  • Items must be unused and in their original packaging.
  • Products must be in new, resellable condition.
  • Proof of purchase or an order number is required.
  • Returns must be requested through Xmark Outdoors before merchandise is shipped back.

To request a return, email info@xmarkoutdoors.com with your order number and reason for returning the item.

Refund Options

For approved returns, customers may choose between:

Option 1 — Original Payment Method

Receive a refund for the eligible returned merchandise to your original payment method.

Option 2 — 110% Xmark Outdoors Store Credit

Choose store credit and receive 110% of the eligible returned merchandise value.

For example, an eligible $40 return qualifies for either:

  • $40 refunded to the original payment method.
  • $44 in Xmark Outdoors store credit.

The additional 10% applies only to the eligible merchandise amount actually paid, excluding shipping charges, taxes, and any discounts already applied.

Store credit is redeemable toward future purchases at XmarkOutdoors.com and cannot be exchanged for cash.

Non-Returnable Merchandise

For product safety, quality control, and resale considerations, the following items are not eligible for standard returns:

  • Used fishing lures, hooks, tackle, or accessories.
  • Opened packages of soft plastics, worms, or fishing bait.
  • Products showing signs of use, damage, or alteration after delivery.
  • Clearance or final-sale merchandise identified as such at purchase.
  • Bulk or wholesale purchases, except where separately agreed.

These exclusions do not apply to eligible claims involving defective, damaged, or incorrect merchandise or rights provided by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective item, contact us at info@xmarkoutdoors.com as soon as possible.

Include your order number, a description of the issue, and photographs when available.

We will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or store credit.

Xmark Outdoors will cover reasonable return shipping costs for items confirmed to be defective, damaged upon arrival, or shipped incorrectly.

Return Shipping

Customers are responsible for return shipping costs on standard returns, including orders returned because of a change of mind or an incorrect item ordered by the customer.

Original shipping charges are generally nonrefundable unless the return results from an error by Xmark Outdoors or applicable law requires otherwise.

We recommend using a trackable shipping service. Return instructions and the appropriate return address will be provided after your request is reviewed.

Please do not ship returns without first contacting us.

Restocking Fees

Xmark Outdoors does not charge a restocking fee for eligible, unopened merchandise returned in accordance with this policy.

Items that do not meet our return eligibility requirements may be declined rather than subject to an unexpected restocking fee.

Refund Processing

Once returned merchandise is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be initiated to the original payment method. The time required for funds to appear depends on your payment provider or financial institution.

Approved store credit will be issued after the return is processed.

Wholesale & Retail Partner Returns

Wholesale purchases and merchandise supplied to authorized retail partners are handled separately from standard consumer returns.

  • Damaged, defective, or incorrectly supplied merchandise may qualify for replacement or credit after review.
  • Retail partners should provide photographs and supporting order information when reporting issues.
  • Inventory exchanges, buybacks, and slow-moving merchandise swaps are available only under separately agreed wholesale arrangements.

Contact Xmark Outdoors for details regarding wholesale returns or inventory exchanges.

Shipping Information

For current shipping rates, processing times, delivery estimates, and fishing rod shipping exclusions, please refer to our Shipping Policy.

Shipping timelines may vary based on product availability, fulfillment location, and carrier conditions.

Contact Us

For returns, refunds, damaged merchandise, or questions about an order, contact:

Xmark Outdoors

Email: info@xmarkoutdoors.com

Website: www.xmarkoutdoors.com

We appreciate your business and look forward to helping you get back on the water.